GuestPath®

Our unwavering commitment to excellence

Delaware North Companies Australia & New Zealand is dedicated to providing the very best in customer service at all of our properties each and every day. To date, we have invested significant resources in GuestPath® – our internationally renowned customer service platform – at all of our locations.

Our goal is to create strong client relationships by providing our talented team with specialised training that is focused on “creating special experiences one guest at a time®.” We have long understood it’s our guest service that sets us apart.

Benefits of GuestPath®

• We are committed to developing specialised training, systems and processes to enhance our service standards.
• Each step in the GuestPath® process is measured and quantified to determine the level of success and areas that may need improvement.
• It is a continuous improvement process designed to provide ongoing positive outcomes to our clients and guests.
• We work closely with our operators to reward and recognize outstanding customer service.
• We have a dedicated team available to work with operators in the field to ensure we remain a preferred provider for hospitality management services.
• GuestPath® builds guest loyalty and ensures that we remain the leading customer service provider in the hospitality industry.