GuestPath®

The measure of success

Through the research of professional, independent auditors, we have discovered that it is the service we provide that sets us apart. Our success in this area is due to our worldwide commitment to excellent customer service through our internationally renowned GuestPath® platform, which we have implemented at all of our locations around the globe.

Delaware North is dedicated to providing the very best in customer service at all of our locations each and every day. Our goal is to create strong client relationships by providing our talented team of employees with top-notch training that is focused on “creating special experiences one guest at a time®.”

Benefits of GuestPath®

We are committed to developing leading-edge training, systems and processes to enhance our service standards

Each step in the GuestPath® process is measured and quantified to determine the level of success and areas that may need improvement

It is a continuous improvement process designed to provide ongoing positive outcomes to our clients and guests

We work closely with our operators to reward and recognise outstanding customer service

We have a dedicated team available to work with operators in the field to ensure we remain a preferred provider for hospitality services

GuestPath® builds guest loyalty and ensures that we remain the leading customer service provider in the hospitality industry