Hospitality Management Services
The measure of exceptional service
The bottom line says a lot. But it doesn’t tell the whole story. Throughout our extensive history, Delaware North has understood success is about people. They are the bottom line. That’s why we always put our best face forward. And to ensure that we are accomplishing this on every level of our organization, we established GuestPath®.
GuestPath® – Our quantifiable, results-oriented and proprietary hospitality management platform
GuestPath® has been Delaware North’s guest-centric hospitality platform since 2005. It is a documented approach to standards-based continuous improvement and an unwavering commitment to provide a superior visitor experience. Our delivery of hospitality services incorporates the following values:
- Service - Our associates carry out the GuestPath® promise, which is “Creating special experiences one guest at a time®” to ensure that every visitor they encounter has a positive and memorable experience.
- Product - We specialize in local and sustainable products that are good for our planet and help tell the stories of our Special Places. We make sure that we offer a range of products that appeal to different ages, genders and cultures and accommodate dietary needs.
- Value - We offer quality products and services at a range of price points so that guests can find special mementos, services and food at an appropriate price.
Our professional, independent auditors and guests share that it's the service we provide that sets us apart. We are continuously committed to developing leading-edge training, systems and processes to enhance our hospitality management services.