GuestPath®

GuestPath® gives us the leading edge

GuestPath® is Delaware North Companies’ systematic approach to the delivery of outstanding guest service. From the development of brand standards to the measurement and analysis of guest feedback, the GuestPath® process quantifies outstanding guest service for our team members and clients. It has been instrumental in winning new business at places such as Newark Liberty International Airport and in tough economic times, it defines our exceptional guest service that keeps us going stronger than ever.

Key benefits of GuestPath®

• GuestPath® embodies our commitment to customer service by “creating special experiences one guest at a time®”
• Through the GuestPath® process, we execute outstanding guest experiences to each of the company’s 500 million guests around the world.
• We have a dedicated team available to work with operators in the field to ensure that we remain the preferred provider for travel hospitality services.
• We are committed to developing leading-edge training, systems and processes to enhance our service standards.
• Our associates are empowered with the knowledge, skills and tools they need to perform at the highest levels and deliver first-rate service.
• Our success is measured through extensive analysis and quantifiable metrics.
• The insightful feedback we receive through our customer comment program helps us fulfill the promises we make every day to offer the best in travel hospitality customer service.

Excellent guest service is a strong competitive advantage. The results show that satisfied guests drive incremental revenue. Armed with this knowledge, our GuestPath® team promotes the growth of guest loyalty by assessing thousands of standards and holding all of us accountable to “creating special experiences one guest at a time®.”