Delaware North has always regarded its customers as guests with high expectations and choices about how and where they want to spend their time and money. We understand the importance of each interaction with them, regardless how brief.
That's why we created GuestPath®, a multi-dimensional, data-driven customer service process that takes a scientific approach to the job of delivering exceptional guest service.
One of the things we do is empower our employees with the knowledge and skills they need to perform their jobs effectively and deliver first-rate service.
We understand that great customer service is a strong competitive advantage. Satisfied guests will pay a higher price, tell others about their experiences and drive additional business.
We can demonstrate how our process leads to stronger guest loyalty and bigger profits. We assess thousands of standards, holding ourselves accountable to our end goal of "creating special experiences one guest at a time®." Even clients like the New York State Office of Parks, Recreation and Historic Preservation use GuestPath® as their standard.