About Our Gaming Management Values

Our values, vision and mission

Delaware North Companies Gaming & Entertainment reflects the vision and mission that this company has held dear since its inception:

To become the preferred provider of products and services that foresee and satisfy the needs of customers, balancing the highest level of satisfaction consistent with maximizing returns to stakeholders.

For nearly 100 years, Delaware North Companies has based its operations on a strong foundation of core values, including integrity, hard work, determination, service, generosity and honesty. It is through this commitment that we have grown into a global leader in hospitality and service with unparalleled partner and guest loyalty.

Through our valued associates, we will accomplish our vision by foreseeing and exceeding customer and client expectations, leveraging our unique perspective and extensive experience gained over nearly a century, and using our core competencies of customer service and prudent management. In addition:

• We will foster our culture of integrity, efficiency and adaptability
• We will look for opportunities that meet our parameters for returns and stability
• We will use the synergy among our business units to explore and capitalize on new opportunities

Delaware North Companies Gaming & Entertainment is committed to:

• Providing an entertaining gaming experience for our guests
• Creating a safe and enjoyable work environment for our associates
• Cultivating a friendly, supportive relationship with our communities

As part of our core values, we support the community in every city in which we operate. Our associates are encouraged to actively give back to the communities where we live and work through volunteerism, donations and financial support.

Video lottery terminals, slot machines, live racing and table games are exciting forms of entertainment, but they need to be enjoyed responsibly. We train our gaming management teams to understand responsible gaming and recognize the signs of a problem. Each location offers access to the national problem-gambling hotline.