Universal Service Standards

GuestPath is Delaware North's continuous improvement process. It helps us deliver outstanding service to each and every guest. 

Our Universal Service Standards are the foundation on which we build and deliver our Delaware North service philosophy. They guide us during every guest and associate interaction and help us achieve our service promise of “Creating Special Experiences One Guest at a Time.” The experience begins with each of one of us and the standards apply to all Delaware North companies. It is up to each and every one of us to create special experiences! 

  • Professional Appearance and Grooming 
  • Attentive Posture 
  • Gracious and Friendly Service 
  • Guest Name 
  • Greeting Guests 
  • Thanking the Guest 
  • Teamwork 
  • Pride in Facility Maintenance and Appearance 
  • Product Knowledge and Associate Skills 
  • Telephone Courtesy 

Rewards and Recognition

When an associate does something truly outstanding, we want to recognize their dedication and commitment to delivering on our service promise. Click on one of the images below to learn more about Rewards and Recognition opportunities and meet fellow associates who have already been celebrated this season

  • WOW’s
  • GuestPath 100% Club
  • Team of the Month

Contact Us

IL SPORTSERVICE, LLC @ Guaranteed Rate Field

Phone: 312-674-5813
Fax: 773-285-6820

Event Schedule