Travel Shared Services

With airport operations as a core business since 1939, the corporate knowledge and resources have extensive experience and knowledge to support our airport concession operation. Specific corporate functions that will be resources for our locations on an “as needed” basis are described in the following table:

 

Design & Construction

 

Delaware North has an in-house team for facility design and construction management. This team includes LEED-certified project managers, architects, cost estimators, and construction managers. The company also employs best-in-class architectural and design firms specializing in hospitality and food service facilities. This team has managed 81 large construction projects totaling $51 million over the past three and a half years alone.

 

Information Technology

The IT department provides resources to manage procurement and installation of all IT systems including Point-of-Sale (POS), secure   transaction platforms, digital menu boards, table-top ordering systems, line-buster technology, and personal mobile devise apps that allow customers to place orders from their personal devices while still on a flight or while walking through the terminals.

 

Customer Insights & Market Research

 

This department is staffed with market research and customer data analyst experts who provide insights on industry trends, location-specific research and conduct analyses to deliver actionable intelligence for our global food service operations.

Human

Resources

 

Delaware North’s corporate human resources department provides support in recruitment, hiring, corrective counseling and progressive discipline, and adherence to all current federal and state labor laws. They also manage our human resources management software.

 

Retail & Merchandising

 

Delaware North’s corporate retail team provides additional resources and support in developing new product lines, establishing merchandising strategies and designs, and sourcing suppliers for customized products.

Digital Marketing

 

This team manages website development, ecommerce capabilities, social media communications and promotions, user-experience mapping for mobile app development, and digital marketing strategies.

 

Supply Management

 

This group develops, plans and implements purchasing and materials management to maintain the highest standards of product quality. They also ensure traceability of all food products, as well as ensure best pricing across the entire organization.

 

Culinary

Delaware North provides a strong culinary foundation made up of top culinary talent and senior management.  The parent company invests in industry-leading resources including a Master Chef on staff. Delaware North is also the only airport concessionaire that requires all chefs to be certified by the American Culinary Foundation.

 

GuestPath®

Delaware North has an entire department dedicated to supporting quality assurance, standards and customer service in the field. This corporate department provides train-the-trainer efforts to elevate the training skills for each location. They manage the documentation and tools to support the GuestPath® process and provide assistance in analyzing trends to establish root cause and develop remediation plans.

 

GreenPath®

Delaware North’s award-winning environmental management system provides tools and resources to assist each unit in minimizing its environmental footprint. Support includes evaluating operations to identify approaches to reduce waste and conserve energy and water.

 

Retail & Merchandising

 

Delaware North’s corporate retail team provides additional resources and support in developing new product lines, establishing merchandising strategies and designs, and sourcing suppliers for customized products.

 

Human Resources

 

Delaware North’s corporate human resources department provides support in recruitment, hiring, corrective counseling and progressive discipline, and adherence to all current federal and state labor laws. They also manage our human resources management software.

 

Training

Delaware North’s corporate training department is staffed with experts in adult learning techniques. They manage and create a wide range of training products, including self-guided training modules, training videos, online training, instructor-led training, and work environment training.

 

Legal

Delaware North has an internal staff of 12 attorneys, each of whom has significant experience in specific areas of law, including labor law, contract law and litigation. In addition, the legal team has an extensive network of outside legal advisory services at its fingertips to respond promptly and effectively to any issues that arise at Tampa or any other subsidiary location.