Welcome to the Big Leagues!

Dear New Associate:

Carlos Bernal

Welcome to Sportservice! We are delighted that you have chosen a career with us. At Sportservice, we want to provide you the opportunity for success. Our goal is to support you from your very first day on the job and beyond, as you embark on this journey with us. We want you to become successful in every way possible.

There will be a lot to learn as you get started over these weeks. The volume of training and new processes may feel overwhelming, but rest assured, you will find all of our training tools extremely helpful in your career. Much will be expected from you, but we are confident that you will deliver, excel and make us proud. You will notice our family-like atmosphere which allows you to speak and express yourself openly. We foster an environment of learning and innovation. 

We are all working towards our Sportservice Goals of People, Operational Excellence and Profitability. Your contribution is critical to the achievement of these goals. 

We are excited about you joining us and want to ensure you are successful in your new role with us!

Carlos Bernal
President, Sportservice

Click below to watch a video about Delaware North.



Click here to learn more about Delaware North.

To allow you to focus on why you joined the Company and achieving your goals, we request that you complete some key tasks prior to your first day. Please review the following links. After review, please print, sign and acknowledge completion of each topic. Unless told otherwise, you should bring completed forms with you to orientation as these topics will be covered in detail at that time. 

Additionally, on your first day, you will be asked to complete additional state-specific, and/or property-specific information, as well as review and acknowledge some important Company policies. Once you obtain your Delaware North network credentials, additional online training will be available for completion. 

The team is here to support your transition so please know that you can call your Human Resources Manager at anytime to assist you. We are looking forward to you joining our team and your success here at Delaware North Sportservice. 



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Did you know that as a Delaware North associate you may be eligible to receive a referral bonus for associates you refer. Click on the Careers link to see what opportunities may exist for friends.

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Delaware North Sportservice
250 Delaware Avenue
Buffalo, New York 14202

716.858.5000