Associate FAQs

Remaining Schedule

Requests for Time Off

Must be made in writing utilizing the proper form.  The forms can be found in the Commissary next to the time clocks.  Once the form is completed, please return to the same location. Permission for time off is granted at the discretion of Management, no less than 72 hours prior to your scheduled shift. 

Appearance Standards

Professional Appearance and Grooming - we start by looking the best we can!

BLACK PANTS OR BLACK SHORTS (KHAKI STYLE) MUST BE WORN.  NO JEANS, YOGA STYLE PANTS, OR RUNNING TYPE PANTS!!!!

Pay Date Schedule

Payday is every Friday, The pay period runs Monday - Sunday.  For example, events worked Monday, 6.5 - Sunday, 6.11, would be paid the following Friday, 6.16. As a reminder, we are a paperless payroll company.  Instructions on how to view your paystub can be found on the Human Resources - Policies & Services page.

Parking

    Upon arrival, all associates will enter via the main entrance and make the U-Turn to Lots 1 & 2, unless directed to another lot.  Associate must park in a lined stall at all times.  Show your ID badge to identify yourself as a Sportservice associate.

    Associate parking is only to be used when you are working.  Associates who have the night off and are attending the concert must park in the regular lots.  Cars will be towed if, upon checking with management, we discover a non-working associate member's car in the staff lot.

    When leaving please cooperate with the parking lot staff and follow their directions.  BE PATIENT! Do not honk your horn!

Contact Us

New England Sportservice, Inc. at the Xfinity Center

885 South Main Street
Mansfield, MA 02048

Phone:  508.261.2900
Fax:  508.261.7799