Welcome to the Big Leagues!

Welcome to the Sportservice Management Team!

Carlos BernalAt Sportservice, we want to provide you the opportunity for success. Our goal is to support you from your very first day on the job and beyond, as you embark on this journey with us. We want you to become successful in every way possible.

With the creation of the Sportservice Onboarding Program, we hope to provide you with clear direction over your first 90 days as a manager with us.

There will be a lot to learn as you get started over these weeks. The volume of training and new processes may feel overwhelming, but rest assured, you will find all of our training tools extremely helpful in your career. Much will be expected from you, but we are confident that you will deliver, excel and make us proud. You will notice our family-like atmosphere which allows you to speak and express yourself openly. We foster an environment of learning and innovation.

We have aligned our leadership competencies to the Delaware North's Values:

  • Lean Forward – We are innovative creators who continually reimagine what’s next.
  • Come Together – We work collaboratively with each other and believe in the power of partnership.
  • Stand Up – We lead by example, own our decisions, and take initiative.
  • Do Right – We value integrity and always do the right thing, especially when no one is looking.
  • Think Guest – The guest experience is at the heart of everything we do.

We are excited about your future and continued success in your new role with us!

Welcome to Sportservice! We are delighted that you have chosen a career with us. At Sportservice, we want to provide you the opportunity for success. Our goal is to support you from your very first day on the job and beyond, as you embark on this journey with us. We want you to become successful in every way possible.

Carlos Bernal
President, Sportservice

Click below to watch a video about Delaware North.


To assist you in focusing on your first 90 days as a new manager with Sportservice, we have created key documents that you can use to guide your learning. These tools are small details, which are meant to assist you in becoming comfortable in your new role, understanding what impact your role has on the business and learning all about the Delaware North culture. Onboarding is not a one-and-done process but just the beginning of your development with us.

The team is here to support your transition, so please know that you can call your Human Resources Manager at any time to assist you. We are looking forward to you growing your career here at Delaware North Sportservice.

Delaware North Sportservice Logo

Delaware North Sportservice
250 Delaware Avenue
Buffalo, New York 14202

716.858.5380

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