About Delaware North
Delaware North sets the stage for some of life’s great moments
From the first serve at an Australian Open final, to serving a stadium full of fans at the Super Bowl; from celebrity sightings at restaurants at LAX, to star gazing at Yosemite National Park. In these moments and in millions more like them, you’ll find Delaware North. No, you won’t find us center-stage. That’s not our role. And it’s not even our style. We work behind the scenes, making each experience, moment and memory the best it can be.
With locations on four continents, serving half-a-billion guests a year, it's not easy to come up with a simple phrase that captures all we do. Yes, we’re world leaders in culinary and hospitality. We’re specialists in serving up what fans crave, and at making travelers and visitors feel right at home. But here’s how we’d like you to really think of us. We’re a team 60,000 strong. Our role is to work behind the scenes to create world-class experiences. And our spirit, our passion, is to go beyond your expectations.
For organizations that value a long-term partner in hospitality and entertainment, Delaware North delivers unforgettable customer service and experiences fueled by seamless operations. Only Delaware North has the innovation, unparalleled experience and collaborative spirit that truly make a difference to our clients’ bottom line.
Today, Delaware North manages and provides food and beverage concessions, premium dining, entertainment, lodging, and retail at many large venues and special places. These include sports stadiums, entertainment complexes, national and state parks, airports, and casinos.
Delaware North is a major player in several sectors of sports, including as one of the leading foodservice and retail management companies at stadiums, arenas and ballparks across the globe. Delaware North Sportservice, its flagship operating company, helped pioneer the sports concessions industry 100 years ago.
Among the more than 60 sports and entertainment venues worldwide at which it operates premium dining, restaurants and food and beverage concessions are MetLife Stadium near New York City, Wembley Stadium in London, Busch Stadium in St. Louis, the new Singapore Sports Hub, and Melbourne and Olympic Parks, home of the Australian Open tennis championships. Delaware North has served an impressive collection of sporting events and clients, including the Super Bowl, World Series, the National Hockey League and Major League Baseball All-Star games, the Stanley Cup Final, the FA Cup Final and the Olympic Games.
Delaware North also owns and operates TD Garden in Boston, home to the NHL’s Boston Bruins, NBA’s Boston Celtics and a frequent stop for the world’s biggest music and entertainment acts. The company’s operations also include the 2011 Stanley Cup Champion Bruins, owned by Delaware North Chairman and CEO Jeremy Jacobs.
Delaware North is one of the world’s leading airport food service and retail companies, operating at more than 30 airports and travel centers in the United States, Great Britain and Australia. It manages more than 300 restaurants and retail stores, serving more than 350 million travelers each year.
Its award-winning operations include locations at airports in Los Angeles, Atlanta, Houston, Dallas, New Orleans, Detroit, London, Glasgow, Edinburgh and Melbourne. Delaware North operates has introduced exciting new concepts to airports such as Food Network Kitchen and Jay-Z’s 40/40 Club, and the company’s Gateway Concept revolutionized U.S. airports by transforming them into harbingers of the sights and sounds of the host cities.
Since 1993, when Delaware North began its first parks contract at Yosemite National Park in California, the company has grown to become one of the largest hospitality management companies serving national and state parks. Delaware North has established a reputation with the National Park Service, New York State Office of Parks, Recreation and Historic Preservation and other parks clients for providing high levels of both stewardship and hospitality in delivering lodging, retail, food service, recreational and transportation services at parks across the United States.
The company applies a slightly different brand of parks stewardship and hospitality in operating the Kennedy Space Center Visitor Complex in Florida for NASA, a significant undertaking in cultural attraction management.
Delaware North’s portfolio of distinct luxury resorts in special places in Australia, the United States and Canada provide guests with world-class hospitality, the best local cuisine and spa and other amenities to complement the natural beauty of their locations. The company draws upon its deep culinary expertise and considerable experience in the resort management services arena to deliver incredible guest experiences.
Among Delaware North’s resort destinations are three resorts on Australia’s Great Barrier Reef: Lizard Island, Wilson Island and Herron Island. In California, Delaware North owns and operates Tenaya Lodge at Yosemite at the gateway to one of the world’s most wondrous places, Yosemite National Park. Delaware North manages and operates Gideon Putnam Resort at the gateway to the Adirondack Mountains in Saratoga, N.Y., and Harrison Hot Springs in British Columbia, Canada.
Delaware North is one of the most innovative gaming operators in the country, creating regional casino destinations with video gaming machines, table games, poker rooms, racing simulcast centers, restaurants, lounges, nightclubs, sports bars, event centers, retail shops and hotels. The company owns and operates gaming venues across the United States, including locations in New York, Illinois, Florida, Arizona, West Virginia, Arkansas and Ohio, where Miami Valley Gaming, its newest gaming facility, which opened in December 2013.
Our locations have won hundreds of awards because we offer the best available gaming and leverage Delaware North’s global hospitality expertise and dedication to guest service. This allows us to develop new and innovative offerings that keep guests coming back for more. Delaware North also provides management consulting on all aspects of casino operations, including the right mix of restaurants and entertainment through our Gaming Hospitality Group.
Restaurants and Catering
Delaware North is one of the world’s leading restaurant and catering companies -- its culinary and hospitality staffs provide extraordinary dining experiences for guests at unique locations, worldwide, everyday. Delaware North operates restaurants and handles special event catering at some of the world’s top sports stadiums, concerts and other events, at our own beautiful resorts, at breathtaking national park lodges, in some of the world’s busiest airports and at distinct cultural attractions.
Patina Restaurant Group, a majority interest in which was acquired by Delaware North in May 2014, is a leader in the premium segment of the restaurant and catering industry, operating restaurants and managing catering and food service operations at landmark locations in high-profile cultural and entertainment venues in New York City, California, and Orlando, Fla. Among them are: Rockefeller Center®, Lincoln Center, Walt Disney World®, Disneyland®, Walt Disney Concert Hall, the Empire State Building, Grand Central Station/MetLife Building and Madison Square Garden.
Delaware North operates more than 300 stores and shops in stadiums, ballparks, arenas, national and state parks, luxury resorts, cultural attractions, airports, toll plazas, open-air marketplaces and regional destination casinos. We offer visitors unique gift items and necessities -- everything from produce and groceries for campers in national parks to top brand sports apparel and merchandise for fans to support their favorite teams.
Our experience has included setting up massive indoor/outdoor retail operations -- both inside and outside of a venue -- for such major sports events as the Super Bowl, Major League Baseball’s World Series and All-Star Game, and the NHL Winter Classic outdoor hockey game.
Delaware North also provides 24/7 retail to our guests through ecommerce management services, which account for millions of dollars in sales of rooms, gift certificates, products and tickets.