Delaware North associate featured in airport training video

Julius Brinkley, a host for Delaware North at O’Charley’s in the Nashville International Airport, was recently selected by the Metro Nashville Airport Authority to be featured in a “Nashville Airport Experience” training video. 

The video will be used as an effort to communicate to its business partners and employees the core values and principles of the Nashville airport. 

Brinkley was selected based on the multitude of comments received by airport officials regarding the high quality of service he provides. Brinkley is a role model for guest service, and was the perfect choice to aid the airport in future training tools that it provides, Delaware North’s management team from the airport said.

Brinkley consistently displays his knowledge and willingness to adhere to Delaware North’s customer service initiative, GuestPath®.

“He is an ambassador for the airport, and a bright and shining Nashville star,” Delaware North’s management team added.