Retail

Providing care and comfort to people away from home®

Delaware North Companies Travel Hospitality Services is one of the oldest names in airport hospitality. We began more than 60 years ago with a contract to serve visitors at National Airport in Washington, D.C., and have been bringing fresh new ideas in travel hospitality to U.S. airports ever since. Indeed, it is this long history that gives us the insight we need to exceed our guests' expectations.

Delaware North is making travel hospitality retail news by transforming ordinary airports into vibrant, colorful ambassadors of their cities. We begin with a two-pronged retail strategy: 1) Bring the latest retail concepts to increasingly discerning travelers; and  2) Help airports act as a reflection of their communities through the right mix of national, regional and local brands and businesses.

Through carefully selected merchandise and customized designs, travelers enjoy a wonderful shopping experience at Delaware North's national travel hospitality retail locations and specialty stores. The Body Shop®, Tumi®, Nevada Bob's Golf®, Sunglass Hut®, Erwin Pearl® and Harley-Davidson® are just a few of the brands in our portfolio. We are proud to have pioneered the introduction of local products in retail concepts that showcase the area, culture and environment while providing a sense of place.

Our customers are our number-one priority; outstanding service is our passion. As a result, all of our employees participate in rigorous customer service training and enrichment sessions as part of GuestPath®, our continuous improvement process. Implemented throughout Delaware North, it focuses on understanding and meeting the special needs of airport travelers. Results-oriented and reality-based, GuestPath® teaches our employees to identify, understand, and meet the unique needs of airport travelers. We listen to our clients and guests, and we deliver what we promise: the best in travel hospitality services.