GuestPath® is a systematic process that delivers and quantifies outstanding customer service to our locations and our clients, including other areas of operation not under Delaware North's management.
Our goal is to create strong client relationships. The St. Louis Cardinals® organization works closely with our operators to reward and recognize all associates on site, complete charitable work together and have joint employee appreciation days. We do this while clearly communicating where and how we're planning to improve our guest service.
In a tough economic climate, our guest service keeps us strong. At Fairgrounds Gaming & Raceway near Buffalo, N.Y., we believe GuestPath® is making a considerable difference. This property has eight competitors in a 47-mile radius, yet still showed strong growth in 2008. Our professional, independent auditors and guests share that it's the service we provide that sets us apart.
We have a dedicated team available to work with operators in the field to ensure we remain a preferred provider for hospitality services. We are committed to developing leading-edge training, systems and processes to enhance our service standards. Our commitment will make certain that all locations utilizing the GuestPath® process will continuously provide special experiences to our guests, assuring growing guest loyalty and ensuring we remain the leading customer service provider in the hospitality industry.