Delaware North executives ‘Walk the GuestPath®’ in the United Kingdom

Executives from Delaware North’s United Kingdom team in 2015 took part in a special filming of Walking the GuestPath®.

Managing Director Doug Tetley, Operations Director Nils Braude and Human Resources Director Alison Gray on March 22 spent the day working in The Butcher’s Block concession stand, the prestigious Bobby Moore Club and in culinary preparations, respectively, at Wembley Stadium in London, where the company operates food and beverage services.

“Associates, guests and our clients were all delighted to witness the Delaware North United Kingdom leadership team in action and complimented their efforts and commitment to the GuestPath standards,” said Emma Noble, a GuestPath business partner in the UK.

The executives noted they benefited greatly from their experience.
“We worked hard, thoroughly enjoyed ourselves and I gained some good insights into our operations,” Tetley said.

In conjunction with past Walking the GuestPath video shoots in the United States, the UK team was filmed to provide footage for future Universal Service Standards training workshops.