1-877-936-2272
Phone Menu Options:
W2 and Employment Verification Assistance
Option 1 -
MYTAXFORM.com - W2
Option 2 - Employment Verifications
Shift Helpdesk (Kronos Dimensions helpdesk)
and Payroll Support (for assistance with your pay
check or payroll processing)
Option 1 – Kronos Dimensions Helpdesk
Option 2 – All other payroll support
New Hire – Pre-hire Compliance Center Hiring Portal Support
Delaware North Benefit Center and John Hancock (401K support)
Option 1 – John Hancock
Option 2 – Delaware North Benefit Center
IT Helpdesk (OKTA support for Associate Self Service / PeopleManager) and General HR questions
Option 1 – IT HelpDesk for OKTA and technical support
Option 2 – For General HR questions and HR system password support
Delaware North Confidential Hotline
Associate Confidential Hotline:
Associate Hotline; a toll free, confidential hotline that is available
to all associates if they have a question or concern regarding their
work environment, such as potential violations of policy, including
harassment, retaliation, discrimination, workplace violence, conflicts
of interest, theft, wrongful termination or other employee issues.
Call: 1-800-441-5645 or report online at https://delawarenorth.ethicspoint.com
Money Network Checking account though MetaBank:
A checking account available to all Delaware North Associates.
1-888-913-0900
Website: www.moneynetwork.com
App: Available at the app store (iOS | Android)
Hours: 24 hours
Enrollment: To enroll please contact the HR Helpdesk at 1-877-936-2272 option 2.
Employee Self Service:
Now located on OKTA with Single Sign-on access.
For OKTA log-in support, call the IT Helpdesk:
1-877-362-4843
ADP Garnishment Support:
For information on an existing garnishment support order.
1-866-324-5191
KRONOS Customer Support for Dimensions:
All questions regarding the usage and login for Workforce Dimension.
1-855-552-5876
Employee Assistance Programs:
Delaware North's Employee Assistance Program (EAP) is offered to all associates working at least 36 hours/week and is provided through the MetLife Group. Eligible Delaware North associates and their household members have access to services to help with the everyday challenges of life that may affect health, family life and desire to excel at work. EAP services are provided by a third party, LifeWorks US Inc., under an agreement with MetLife.
Call 1-888-319-7819 or log on to metlifeeap.lifeworks.com, with the Username metlifeeap and Password eap.
Delaware North Careers:
https://careers.delawarenorth.com/current-associates
Monday – Thursday: 9 a.m. to 7 p.m. (ET)
Friday: 9 a.m. to 6 p.m. (ET),
Closed for training from 10 to 11 a.m.
Email: ASKHR@DelawareNorth.com
Fax: 716-858-5293