Get the answers you need from the HR helpdesk.

(formerly Associate Service Center)

Phone Menu Options:

Option 1
W2 and Employment Verification Assistance
Option 1 - - W2
Option 2 - Employment Verifications

Option 2
Shift Helpdesk (Kronos Dimensions helpdesk) and Payroll Support (for assistance with your pay check or payroll processing)
Option 1 – Kronos Dimensions Helpdesk
Option 2 – All other payroll support

Option 3
New Hire – Pre-hire Compliance Center Hiring Portal Support

Option 4
Delaware North Benefit Center and John Hancock (401K support)
Option 1 – John Hancock
Option 2 – Delaware North Benefit Center

Option 6
IT Helpdesk (OKTA support for Associate Self Service / PeopleManager) and General HR questions
Option 1 – IT HelpDesk for OKTA and technical support
Option 2 – For General HR questions and HR system password support

Option 8
Leave of Absence

Option 9
Delaware North Confidential Hotline

Direct Contact Information

For assistance with current and historical plan medical benefits:
Delaware North Benefit Center
Hours of Operation: Monday – Friday: 8 a.m. – 6:00 p.m. (ET)
Portal Link:

For assistance with 401K Loans and all 401K questions:
John Hancock (401K provider)
1-800-294-3575 (1-888-440-0022 Español)
Portal Link:

For assistance with navigation or obtaining your W2 or W2c:
MYTAXFORM.COM - W2 assistance
Portal Link: (Employer Code is 12549)

For employment verifications:
The Work Number
Portal Link: (Employer Code is 12549)
Government Agencies: 1-800-660-3399

Associate Confidential Hotline:

Associate Hotline; a toll free, confidential hotline that is available to all associates if they have a question or concern regarding their work environment, such as potential violations of policy, including harassment, retaliation, discrimination, workplace violence, conflicts of interest, theft, wrongful termination or other employee issues.

Call: 1-800-441-5645 or report online at

Money Network Checking account though MetaBank:

A checking account available to all Delaware North Associates.

App: Available at the app store (iOS | Android)
Hours: 24 hours
Enrollment: To enroll please contact the HR Helpdesk at 1-877-936-2272 option 2.

Employee Self Service:

Now located on OKTA with Single Sign-on access.
For OKTA log-in support, call the IT Helpdesk:

ADP Garnishment Support:

For information on an existing garnishment support order.

KRONOS Customer Support for Dimensions:

All questions regarding the usage and login for Workforce Dimension.

Employee Assistance Programs:

Delaware North's Employee Assistance Program (EAP) is offered to all associates working at least 36 hours/week and is provided through the MetLife Group. Eligible Delaware North associates and their household members have access to services to help with the everyday challenges of life that may affect health, family life and desire to excel at work. EAP services are provided by a third party, LifeWorks US Inc., under an agreement with MetLife.

Call 1-888-319-7819 or log on to, with the Username metlifeeap and Password eap.

Delaware North Careers:

Monday – Thursday: 9 a.m. to 7 p.m. (ET)
Friday: 9 a.m. to 6 p.m. (ET),
Closed for training from 10 to 11 a.m.

Fax: 716-858-5293