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Get the answers you need from the HR Help Desk.

Direct Contact Information

For assistance regarding current medical, dental and vision benefits:

Medical and Pharmacy administered by Aetna:
1-833-571-0354 | Hours: Monday – Friday 8 a.m. to 9 p.m. (ET)

Kaiser Medical:
1-800-464-4000 | Hours: Monday – Friday 7 a.m. to 6 p.m. (PT)

Vision administered by EyeMed:
1-866-800-5457 | Hours: Monday – Friday 7:30 a.m. to 11 p.m.
Saturday 8 a.m. to 11 p.m. and Sunday 11 a.m. to 8 p.m. (ET)

Dental administered by Cigna:
1-800-Cigna24 | Hours: 24/7 including holidays

Enrollment and additional benefits assistance:
Delaware North Benefits Center: 1-844-487-5597 http://www.yourbenefitsresources.com/delawarenorth
Hours: Monday through Friday 8 a.m. to 6 p.m. (ET)

For assistance with 401(k) loans and all 401(k) questions:
John Hancock: 401(k) Administrator
1-800-294-3575 (1-888-440-0022 Español)
Portal Link: myplan.johnhancock.com
Hours: Monday through Friday 8 a.m. to 10 p.m. (ET)

For assistance with navigation or obtaining your 1095-C:
MYTAXFORM.COM 1-855-823-3118
Portal Link: www.mytaxform.com (Employer Code is 12549)

For employment verifications:
The Work Number
Verifiers: 1-800-367-5690 | Hours: Monday – Friday 8:00 a.m. to 8:00 p.m. (ET)
Team Member Support:
1-866-604-6572 | Hours: Monday through Friday 8 a.m. to 9 p.m. (ET)
Portal Link: theworknumber.com (Employer Code is 593504)

Note: For proof of earnings earned prior to 01/01/2024 use code 12549)

HR Help Desk:

Delaware North’s HR Help Desk in the United States is introducing a new schedule beginning Monday, Oct. 27. The HR Help Desk hours will align with call volume patterns and the increased use of new self-service tools in Workday.

Confidential Hotline:

The Hotline; a toll free, confidential hotline that is available to all team members if they have a question or concern regarding their work environment, such as potential violations of policy, including harassment, retaliation, discrimination, workplace violence, conflicts of interest, theft, wrongful termination or other employee issues.

Call: 1-800-441-5645 or report online.

ADP WISELY ACCOUNT

Team members can elect to enroll in an electronic payment program through ADP Wisely.
Click here to enroll online.
Wisely Customer Service: 1-866-313-6901

Employee Self Service:

Okta is the single sign-on platform used to access essential, frequently used websites, applications and other resources that support your work at Delaware North.

Examples include:
Workday – View your pay slips and update direct deposit, W-4 and personal information. Access the Human Resources (HR) Knowledgebase for HR program and policy information and submit your HR questions through a Workday Help case.
UKG – View accrued time off, enter historical punch edits, request time off and view your schedule.

For Okta log-in support, call the IT Global Service Desk: 1-877-362-4843

ADP Garnishment Support:

For information on an existing garnishment support order.
1-866-324-5191

Employee Assistance Program:

Delaware North’s Employee Assistance Program (EAP) is offered to all team members and is provided through ComPsych Guidance Resources. Access confidential crisis support 24 hours a day and get help with issues such as anxiety and depression, work-life balance, grief and loss, child or elder care assistance, substance use disorder, and legal and financial guidance, among other things.

Visit guidanceresources.com and select the Register tab to get started. (Web ID is DelawarenorthEAP). Call: 1- 866-365-0890

Delaware North Internal Careers Site:

Click here to explore internal job openings, set up job alerts and review interview tips designed to help you grow with Delaware North. Note: Team members must be logged into Okta to access the Internal Careers site.