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Phone Menu Options:

Option 1W-2 and Employment Verification Assistance
Option 1 – – W-2
Option 2 – Employment Verifications
Option 2Payroll Support (for assistance with your paycheck
or payroll processing)
Option 3New Hire – Pre-hire Compliance Center Hiring
Portal Support
Option 4Delaware North Benefit Center and John Hancock
(401k support)
Option 1 – John Hancock
Option 2 – Delaware North Benefit Center
Option 5HR Systems Technical Support
Option 6IT Helpdesk (Okta support for Team Member Self
Service / PeopleManager) and General HR questions
Option 1 – IT Help Desk for Okta and technical support
Option 2 – For General HR questions
Option 8Leave of Absence
Option 9Delaware North Confidential Hotline

Direct Contact Information

For assistance with current and historical plan medical benefits:

Medical and dental administered by Imagine360:
Phone: 1-800-575-4904
Hours: Monday through Thursday 8 a.m. to 10 p.m. and Friday 8 a.m. to 8 p.m., Eastern time
Kaiser Medical:
Call the provider number on the back of your benefits ID card.
Vision administered by EyeMed:
Phone: 1-800-441-5645
Enrollment and additional benefits assistance:
Delaware North Benefits Center
Phone: 1-844-487-5597
Hours: Monday through Friday 8 a.m. to 6 p.m., Eastern time

For assistance with 401K Loans and all 401K questions:
John Hancock (401K provider)
1-800-294-3575 (1-888-440-0022 Español)
Portal Link:

For assistance with navigation or obtaining your W2 or W2c:
MYTAXFORM.COM – W2 assistance
Portal Link: (Employer Code is 12549)

For employment verifications:
The Work Number
Portal Link: (Employer Code is 12549)
Government Agencies: 1-800-660-3399

Confidential Hotline:

Confidential Hotline; a toll free, confidential hotline that is available to all team members if they have a question or concern regarding their work environment, such as potential violations of policy, including harassment, retaliation, discrimination, workplace violence, conflicts of interest, theft, wrongful termination or other
employee issues.

Call: 1-800-441-5645 or report online at

Money Network Checking account though MetaBank:

A checking account available to all Delaware North team members.
App: Available at the app store (iOS | Android)
Hours: 24 hours
Enrollment: To enroll please contact the HR Helpdesk at 1-877-936-2272 option 2.

Employee Self Service:

Okta is the single sign-on platform used to access essential, frequently used websites, applications and other resources that support your work at Delaware North. Examples include:
PeopleManager – View your paystubs and update direct deposit, W-4, and personal information.
HR Help Desk – HR knowledgebase for HR program and policy information and submit your Human Resource questions.
SHIFT – View accrued time off, enter historical punch edits, request time off, and view your schedule.
For Okta log-in support, call the IT Helpdesk: 1-877-362-4843

ADP Garnishment Support:

For information on an existing garnishment support order.

Employee Assistance Program:

Delaware North’s Employee Assistance Program (EAP) is offered to all team members and is provided through ComPsych Guidance Resources. Access confidential crisis support 24 hours a day and get help with issues like anxiety and depression, work-life balance, grief and loss, child or elder care assistance, substance use disorder, and legal and financial guidance, among other things.
Visit and select the Register tab to get started. (Web ID is DelawarenorthEAP). Call: 1- 866-365-0890

Delaware North Careers:

HR Help Desk hours of operation:

Monday – Friday: 9 a.m. to 8 p.m. (ET)
Saturday & Sunday: 9 a.m. to 5:30 p.m.
Fax: 716-858-5293

1-877-936-2272 or 716-858-5700